The Billing and Payment Process
We bill quarterly: January, April, July and October. Preparation begins the last week of the previous month, allowing us time to place bills in the mail by the 1st of these months. An exception is October – since September is the end of our fiscal year, we are not able to begin processing bills until the first week of October. Here is a guide to the process.
Recycle & Re-use Center:
City Hall Office Closings – Trash service is not affected:
New Solid Waste Contract Approved:
The City Finance Department went out for bid in January, and the contract was awarded to Progressive, dba Waste Connections. There is a slight increase in the monthly rate to $21 per month, resulting in a quarterly bill of $63, which will appear in your July 2017 billing.
City Hall Office Closings:
. . . Normal trash service on these days . . .
Recycle and Re-Use Center – 2017 Event Dates
Wednesday, March 15; Wednesday, June 21; Wednesday, September 13
Times: 9 a.m. to Noon
Odds & Ends
A PEEK AT THE WONDROUS WORLD OF TRASH …. Whether you have been a resident for years or a resident for a year, here’s an overview of requirements that will help us provide you with the best service.
Autumn is here! Remember: Up to eight (8) bags of leaves/brush can be picked up on your service day. If you have tree/brush clippings, bundle them in 3’ lengths and TIE them. Drivers will leave bundles if they are not tied. If you will call us a day ahead, we will place you on our special service list which will notify our contractor that there are extra items out, allowing them to schedule trucks accordingly. By the way, the total of eight bags can be any combination of bundles and bags.
Cleaning out the attic or the garage? Bulky pickups will only be honored if requests are made by noon the day before your regular service day. For those Monday residents … you’ll need to call in on Friday! Bulky items can include such items as washers, dryers, couches, water heaters, etc.
A Household Hazardous Waste Event is scheduled for December, 2016. Please watch the City website and/or email blast for the December date, as well as dates for 2017.
For many items that are not accepted by our contractor or at the HHW event, contact the City of Austin Recycling and Reuse Drop-Off Center. They are located at 2514 Business Center Drive (near the corner of IH 35 & Hwy 71, off Todd Lane). Phone: 512 974-4343. You can also dial 311 (Help Line) to request assistance in dropping off a particular item.
The Lake Travis Regional Recycling and Re-use Center does not take medical waste, however, the Lakeway Police Department is having a “Prescription Take-Back Day” on Saturday, October 22nd, from 10 am to 2 pm. The Police Department is located at 104 Cross Creek.
Trash bills are issued quarterly and billed three months in advance: January, April, July and October. Fee is $54 for one trash cart and $72 for two trash carts. Bills are due the 20th of the billing month; with a “grace period” of ten days before a late fee of $10 is added. The Late Notice provides another 15 days in which to pay your bill before service is cancelled. Once cancelled, to restart service, a $30 restart fee and a $75 refundable deposit must be paid. If you are on auto pay via credit/debit card or bank draft, these funds will be drawn on the 15th day of the billing month.
Holidays: City Hall offices will be closed for Thanksgiving: November 24th and 25th. Residents whose pickup day is on November 24th will be serviced on November 25th. For the Christmas holiday, City Hall offices will be closed from December 23rd through December 26th; normal trash service on the 26th. New Year’s Day – though City Hall offices will be closed Monday, January 2nd, trash service will not be affected.
. . . Normal trash service on these days . . .
Re-Use & Recycle Center – Mark your calendars now!
Call our office for these requested pickups: (512) 314-7514 before noon the day prior to your regular service day. We cannot guarantee service for bulky items that are not called in to our office. Our office is closed on the weekends, so those residents who have a Monday service day will need to call on the preceding Friday.
E-mail Addresses & Credit/Debit Cards:
If you are on E-billing and you’ve changed addresses, please give us a call so that we can avoid returned billings. And, if you’ve changed credit cards or received cards with new expiration dates, give us a call as well.
*Progressive Waste Services (PWS) was merged with Waste Connections on June 1st, but we’ve not had any notification as to changes of logos, names, or signs on trucks.
Change in the Payment Schedule:
Effective with the January, 2016 – First Quarter Billing:
Re-Use and Recycling Center:
We will continue to highlight certain aspects of the solid waste services provided by the City. We are including information on the billing process in this bulletin.
How You Can Help Us:
If you have any questions or comments, don’t hesitate to give us a call.
Solid Waste Clerk Margaret-Anne Moore
Solid Waste Account Specialist Doris Cline