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Communications
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Contact
Capt. David Crowder
Communications Supervisor
512-314-7574
Email

104 Cross Creek
Lakeway, TX 78734

Non-Emergencies
Ph: (512) 314-7590
Fx: (512) 314-7589
Telecommunicators are the vital first-link between citizens and police.  Their professionalism and performance contributes directly to keeping our community safe.

The Lakeway Police Department first employed communication operators in June of 1978.  In 2006 the City of Lakeway executed an inter-local agreement with the City of Bee Cave to provide Communications support to its Police Department. In 2015 the Lakeway Police Department Communications team consists of ten Telecommunicators serving two police departments with 48 sworn police officers in both municipalities.

The Communications team is accountable for answering emergency 911 calls, non-emergency calls on the department administrative telephone lines, operating the CAD (computer aided dispatch) system, working with the RMS (records management system), monitoring the agency’s security camera system, monitoring the silent alarm system for Municipal Court security, walk-in traffic at the police department lobby, and handling radio dispatch for all on-duty Lakeway and Bee Cave police units as well as all Lakeway Code Enforcement units. Last year our Communication Center answered 53,246 administrative calls and 3,997 '911' calls, resulting in 11,055 calls for service.  They also handled the radio communications for 17,091 traffic stops for the City of Lakeway and City of Bee Cave.

During 2011, the Texas Commission on Law Enforcement changed the rules relating to Telecommunicators to include more stringent selection standards, an increased employment standard, and mandatory basic and in- service training for licensing. In response to the TCOLE rule changes, the Communications team completed a new employee training manual, a set of updated standard operating procedures and a new employee performance assessment guide.
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Bryan Hilton,
Advanced Telecommunicator
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Connie Thompson
Intermediate Telecommunicator

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Megan Coutee
Master Telecommunicator

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Deborah Deyo
Basic Telecommunicator
  

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Jennifer Menoskey
Master Telecommunicator
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Bethany Saunders
Basic Telecommunicator

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Julia Contreras
Telecommunicator


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Ariella Hannon
Telecommunicator
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Shawn Blanchette
Telecommunicator
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Chantelle Nixon
Telecommunicator
   

This is the official City of Lakeway website in Lakeway, Texas. City of Lakeway, TX - Official Website. Here is the site's home page: Information about the City of Lakeway and community including city departments, City Council, parks, and police. Also includes city history.