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This is a photo of Telecommunications Supervisor Mike Olsen

Michael Olsen
Telecommunications Supervisor

104 Cross Creek
Lakeway, TX 78734

Ph: (512) 314-7590
Fx: (512) 314-7589
Telecommunicators are the vital first-link between citizens and police.  Their professionalism and performance contributes directly to keeping our community safe.


The Lakeway Police Department first employed communication operators in June of 1978.  In 2006 the City of Lakeway executed an inter-local agreement with the City of Bee Cave to provide Communications support to its Police Department.

Types of Service

The Communications team is accountable for:
  • Answering emergency 911 calls
  • Taking non-emergency calls on the department administrative telephone lines
  • Operating the CAD (computer aided dispatch) system
  • Working with the RMS (records management system)
  • Monitoring the agency’s security camera system
  • Monitoring the silent alarm system for Municipal Court security
  • Helping walk-in traffic at the police department lobby 
  • Handling radio dispatch for all on-duty Lakeway and Bee Cave police units & Lakeway Code Enforcement units. 


For up to date statistics on our calls for service and administrative calls please click here


During 2011, the Texas Commission on Law Enforcement changed the rules relating to Telecommunicators to include more stringent selection standards, an increased employment standard, and mandatory basic and in- service training for licensing. In response to the TCOLE rule changes, the Communications team completed a new employee training manual, a set of updated standard operating procedures and a new employee performance assessment guide.

This is a photo of Telecommunicator Bryan Hilton
Bryan Hilton
Master Telecommunicator

 Deborah Kabirzadeh.jpg
Deborah Brown
Intermediate Telecommunicator

 This is a photo of Telecommunicator Bethany Saunders
Bethany Saunders
Master Telecommunicator
This is a photo of Julia Contreras
Julia Contreras
Basic Telecommunicator

This is a photo of Telecommunicator Julia Contreras
Ariella Hannon
Basic Telecommunicator

  This is a photo of Shawn Blanchette
Shawn Blanchette
Basic Telecommunicator
 This is a photo Telecommunicator Chantelle Nixon
Chantelle Nixon
Master Telecommunicator
 This is a photo of Telecommunicator Jacob Burton
Jacob Burton
Basic Telecommunicator
  This is a photo of Telecommunicator Tyler Wilson
Tyler Wilson

This is the official City of Lakeway website in Lakeway, Texas. City of Lakeway, TX - Official Website. Here is the site's home page: Information about the City of Lakeway and community including city departments, City Council, parks, and police. Also includes city history.