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Posted on: March 25, 2020

FAQs Regarding COVID-19 Orders

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We understand there are many questions you may have regarding the current Orders in place. The situation regarding COVID-19 continues to rapidly evolve with every day bringing a new challenge. We know it can be confusing with all of the information. While the questions below and the Orders do not cover ALL possible instances of preventing exposure, they are put in place to help prevent the spread of the virus so the healthcare system does not get overwhelmed. Residents must comply with the Orders. Residents should also assess each situation outside the Orders based on their needs, not their wants, especially when it comes to the health and safety of the individual and others they may come in contact with. It’s important everyone does their part to limit the spread. The sooner everyone can follow the Orders and follow their own preventative practices to help limit the spread of this virus, the quicker life can begin to get back to normal. Click here to review all the current Orders in place.  

Here is a list of FAQs regarding the Orders that you may have. We’ll continue to adapt this list as necessary (Updated June 1):

  • Can I still go to my doctor appointment? Yes
  • Should I wear face coverings? Yes - while no longer mandatory per the State Orders, individuals should still wear them in public 
  • Can I keep my teeth cleaning appointment with my Dentist? Yes, but you will need to check directly with your dentist
  • Should I maintain the proper physical/social distancing guidelines in public ( 6 feet separation ): Yes, everyone should still practice these guidelines
  • What about getting my haircut? Yes, depending on if you’re barber or salon are open and have the proper protocols in place. Click here to review those State protocols
  • Can I take my dog to get groomed? Yes
  • Will I be able to get my prescription medication? Yes 
  • Can I visit the community pool? Maybe - per the State’s Orders, pools can now be open if they are within the 25% operating capacity. The Swim Center’s lap pool is open using the State’s protocols, and the remainder of the Swim Center will open on June 8 following the same protocols.   
  • Can I take a walk or jog outside? Yes
  • Can I walk my dog? Yes
  • Can I take my dog to the dog park? No - per these CDC guidelines 
  • Are grocery stores open? Yes
  • Can construction of my new home continue? Yes - residential and commercial construction can continue
  • Will my trash still be collected? Yes 
  • What about my dry cleaners? Yes 
  • Can a lawn service still mow my grass? Yes
  • Can I get my windows cleaned by a professional service? Yes
  • How about a professional service doing pressure washing or gutter cleaning? Yes
  • Can I meet a group of my friends outside for a game of basketball? It depends - basketball, like other sports can only be played with a maximum of four individuals and practicing proper social distancing guidelines
  • Can I play on the golf course? Yes - but golfing must be kept with no more than four individuals playing in a group, practicing proper social distancing guidelines
  • How about tennis? Yes - but limited to a maximum of four individuals on the court at one time
  • Can I visit one of the parks? Yes - but fitness equipment, playground equipment and the dog park will be off limits.
  • Can I play catch with my son/daughter? Yes  
  • Can I take my boat on the lake? Yes - but only with those of your own immediate household or no more than 5 individuals (must keep appropriate physical distancing guidelines in place)
  • Will I be able to visit the bank? Yes 
  • Can I host a party at my house? You shouldn’t - public and private gatherings are still discouraged
  • Will I be able to get food from my favorite restaurant? Yes - if they’re open and operating under the 50% capacity rule for dine-in, or if they offer take out, carry out or drive-through service
  • Are liquor stores still allowed to stay open? Yes
  • How long will these Orders be in effect? The Governor’s updated "Open Texas" Orders are in effect until June 3, while the updated Travis County "Stay Home" Orders are in effect until June 15. City Orders will comply with the state and county timelines. 
  • Will I get a ticket if I violate any of these?  City staff will start with education first and then take further steps on enforcement if necessary

Thank you for working together to help limit the spread of COVID-19. Please continue to stay home when you can, wash your hands regularly, avoid touching your face, and practice the proper physical/social distancing. Your support is greatly appreciated. #allinthistogether

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