Public Information Act Request

How to Request Public Information

To request public information from the City of Lakeway, please submit a written request that can be mailed, faxed, emailed, or presented in person.



UPDATE REGARDING PROCESSING PUBLIC INFORMATION ACT REQUESTS:

On March 13, 2020, the Governor of the State of Texas declared a state of emergency in response to COVID-19.  Subsequent to that, the City of Lakeway (“City”) declared a local state of disaster and the Mayor issued an Order on March 17, 2020, that closed certain public facilities and prohibited gatherings of more than 10 people. Since then, ​the Mayor, County, and state officials have ​imposed various updated Orders and additional guidance regarding mitigation measures to prevent the spread of COVID-19.  COVID-19 continues to be an epidemic and the previously issued disaster declarations remain in place.

To keep ​City staff and community members safe during this time, beginning on March 18, 2020 the City of Lakeway temporarily closed its physical offices to the public ​as part of its response to COVID-19 and ​efforts to mitigate the spread of the virus.  Therefore,  only employees involved with the City’s response to COVID-19 and those employees who work with essential functions were permitted to remain onsite.  Other employees ​have been working remotely. 

To determine the date by which the City must request an Attorney General ruling or respond to a Public Information Act (“PIA”) request, ​the City only counts business days.  The days that the City’s offices have been closed to the public during this time do not constitute business days for purposes of the PIA, ​because staff members who may be needed to search for and process responsive documents have been occupied with the COVID-19 response or have not been working onsite.  Additionally, this hampers the City's ability to access all of its records as non-essential facilities have been closed.  

​However, as ​it appears to be an extended time period in which COVID-19 will continue to have an impact on resuming the City’s normal operations, and even though the City’s physical offices still remain closed to the public as a measure to mitigate the spread of COVID-19, the City believes it is in a position to begin processing Public Information Act requests ​to the best of its ability assuming conditions remain the same. 

​Therefore, the City will begin processing requests ​today, August 5, 2020.  Individual requestors will receive notification that their request is being processed pursuant to the Public Information Act.  If the City is not able to reasonably access records requested, the City will notify the requestor of any anticipated delay and make every effort to respond to the request in accordance with the PIA.  Reasons that the City may not be able to reasonably access records may include employees working remotely and not being able to access records in an office, relevant employees being sent ​or having to remain at home for COVID-19 related reasons, records located off site, or any future local or state orders requiring the cessation or redirection of City operations in response to COVID-19.

Should conditions occur that will impact the City’s ability to reasonably access records, an update will be provided on this webpage in addition to communication with the individual requestor. 

  Click here for Open Records Request



Kindly give a detailed description of the information requested and be sure to include the name, address, and a daytime telephone number of the person making the request. Submit requests to the appropriate department below:
 
Administration
Building & Development
Municipal Court

Police Department


Mail or deliver your request to:

City of Lakeway
City Secretary's Office
Public Information Request
1102 Lohmans Crossing
Lakeway, TX 78734
Mail or deliver your request to:

City of Lakeway
Building & Development

Public Information Request
1102 Lohmans Crossing
Lakeway, TX 78734
Mail or deliver your request to:

City of Lakeway
Municipal Court

Public Information Request
104 Cross Creek
Lakeway, TX 78734
Mail or deliver your request to:

City of Lakeway
Police Department
Public Information Request
1941 Lohmans Crossing 
Lakeway, TX 78734
Email us your request Email us your request Email us your request Email us your request
Fax your request to:
512-314-7501
Fax your request to:
512-314-7541
Fax your request to:
512-314-7572
Fax your request to:
512-261-2800

What You Need to Know About Open Records Requests


(Information from the Office of the Attorney General website)
  1. Your request must be in writing. Only written requests trigger a governmental body's obligations under the Public Information Act.
  2. Your request should be for documents or other information that is already in existence. Governmental bodies are not required to answer questions, perform legal research, or comply with a continuing request to supply information on a periodic basis as such information is prepared in the future.
  3. The AG’s office recommends that all requests be sent by U.S. mail and that a copy of the original request and proof of its receipt by the governmental body be kept. (Please note: The City of Lakeway also accepts Open Records Request Applications by email.)
  4. If you believe that a governmental body has not responded as required by the Public Information Act, we recommend that you contact the Open Records Division Hotline at (512) 478-6736 or toll-free (877) 673-6839, your local District Attorney, or local County Attorney.
  5. The Public Information Act allows governmental bodies to set a charge for providing copies of public information.

What Requestors Can Expect After a Request is Made


  • The governmental body must "promptly" produce public information in response to your request. "Promptly" means that a governmental body may take a reasonable amount of time to produce the information, which varies depending on the facts in each case. The amount of information you have requested is highly relevant to what makes for a reasonable response time. (Please note: The City is required to acknowledge receipt of written requests for records within ten business days.) 
  • The Public Information Act prohibits the governmental body from asking you why you want the information you have requested. The governmental body may, however, ask you to clarify your request if they are uncertain as to what you want, and they may discuss with you how the scope of your request may be narrowed if you have requested a large amount of information.
  • If the governmental body wishes to withhold information from you, it must: 
    • Seek an attorney general decision within ten business days of its receipt of your request and state the exceptions to disclosure that it believes are applicable. The governmental body must also send you a copy of its letter to the attorney general requesting a decision within ten business days. If the governmental body does not notify you of its request for an attorney general decision, the information you requested is generally presumed to be open to the public.
    • Within fifteen business days of receiving your request, the governmental body must send the attorney general its arguments for withholding the information you requested and copies of the information you have requested. You are entitled to receive this notice; however, if the letter to the attorney general contains the substance of the information requested, you may receive a redacted copy of the letter. If the governmental body does not send you a copy of this letter, you may request it from the attorney general by writing to: 
      • Reg Hargrove, Public Information Coordinator
        Office of the Attorney General
        P.O. Box 12548
        Austin, Texas 78711-2548
        FAX (512) 494-8017
If the governmental body does not timely request an attorney general decision, notify you that it is seeking an attorney general decision, and submit to the attorney general the information you requested, the information is generally presumed to be open to the public. 


  • If an attorney general decision has been requested, you may submit your written comments to the attorney general stating any facts you want the Open Records Division to consider. You may send your comments to:
      • Office of the Attorney General
        Open Records Division
        P.O. Box 12548
        Austin, Texas 78711-2548
The Public Information Act expressly prohibits the attorney general from releasing the records.