Public Information Act Request

How to Request Public Information

To request public information from the City of Lakeway, please submit a request by clicking on the link below:

  Click here for Open Records Request

Kindly give a detailed description of the information requested and be sure to include the name, address, and a daytime telephone number of the person making the request. Submit requests to the appropriate department via the link above. 

The official email address if you cannot submit via the city's request portal is [email protected]

What You Need to Know About Open Records Requests

(Information from the Office of the Attorney General website)

  1. Your request must be in writing. Only written requests trigger a governmental body's obligations under the Public Information Act.
  2. Your request should be for documents or other information that is already in existence. Governmental bodies are not required to answer questions, perform legal research, or comply with a continuing request to supply information on a periodic basis as such information is prepared in the future.
  3. The AG’s office recommends that all requests be sent by U.S. mail and that a copy of the original request and proof of its receipt by the governmental body be kept. (Please note: The City of Lakeway also accepts Open Records Request Applications by email only to the address listed above.) The preferred method to submit requests is the city's information request portal:   Click here for Open Records Request.
  4. If you believe that a governmental body has not responded as required by the Public Information Act, we recommend that you contact the Open Records Division Hotline at (512) 478-6736 or toll-free (877) 673-6839, your local District Attorney, or local County Attorney.
  5. The Public Information Act allows governmental bodies to set a charge for providing copies of public information.

What Requestors Can Expect After a Request is Made

  • The governmental body must "promptly" produce public information in response to your request. "Promptly" means that a governmental body may take a reasonable amount of time to produce the information, which varies depending on the facts in each case. The amount of information you have requested is highly relevant to what makes for a reasonable response time. (Please note: The City is required to acknowledge receipt of written requests for records within ten business days.) 
  • The Public Information Act prohibits the governmental body from asking you why you want the information you have requested. The governmental body may, however, ask you to clarify your request if they are uncertain as to what you want, and they may discuss with you how the scope of your request may be narrowed if you have requested a large amount of information.
  • If the governmental body wishes to withhold information from you, it must: 
    • Seek an attorney general decision within ten business days of its receipt of your request and state the exceptions to disclosure that it believes are applicable. The governmental body must also send you a copy of its letter to the attorney general requesting a decision within ten business days. If the governmental body does not notify you of its request for an attorney general decision, the information you requested is generally presumed to be open to the public.
    • Within fifteen business days of receiving your request, the governmental body must send the attorney general its arguments for withholding the information you requested and copies of the information you have requested. You are entitled to receive this notice; however, if the letter to the attorney general contains the substance of the information requested, you may receive a redacted copy of the letter. If the governmental body does not send you a copy of this letter, you may request it from the attorney general by writing to: 
      • Reg Hargrove, Public Information Coordinator
        Office of the Attorney General
        P.O. Box 12548
        Austin, Texas 78711-2548
        FAX (512) 494-8017
If the governmental body does not timely request an attorney general decision, notify you that it is seeking an attorney general decision, and submit to the attorney general the information you requested, the information is generally presumed to be open to the public. 

  • If an attorney general decision has been requested, you may submit your written comments to the attorney general stating any facts you want the Open Records Division to consider. You may send your comments to:
      • Office of the Attorney General
        Open Records Division
        P.O. Box 12548
        Austin, Texas 78711-2548
The Public Information Act expressly prohibits the attorney general from releasing the records.