Open Records / Public Information Act Requests

On March 13, 2020, the Governor of the State of Texas declared a state of emergency in response to COVID-19.  Subsequent to that, the City of Lakeway (“City”) declared a local state of disaster and the Mayor issued an Order on March 17, 2020, that closed certain public facilities and prohibited gatherings of more than 10 people. Since then, more stringent Stay at Home Orders have been issued by the City.


To keep our staff and community members safe during this time, beginning on March 18, 2020 the City of Lakeway has temporarily closed its physical offices to the public in response to the mitigation of COVID-19 and will only allow essential employees involved with the City’s response to COVID-19 to remain onsite, in addition to other employees working remotely. Conditions may change and updates will be provided on the City’s website.



Public Information Act (“PIA”) requests involve the calculation of business days in relation to the City’s deadline to respond to requests. The days that the City’s offices will be closed during this time do not constitute business days for purposes of the PIA.  Additionally, the City is not able to access its records as not all staff are present or are working in response to the COVID-19 epidemic.


Once the City re-opens its offices and resumes its regular operations, all pending requests will be processed in accordance with the PIA.  


For further information on the calculation of deadlines under the PIA, please visit the website of the Texas Attorney General at:
https://www.texasattorneygeneral.gov/open-government/governmental-bodies/catastrophe-notice/update-calculation-business-days-and-covid-19

How to Obtain Information


Submit a written request (mail, fax, email, or in person) that includes a detailed description about the information requested including the Accident Report or Police Report number. The request should also include name, address, and a daytime telephone number of the requestor. You may also submit your requests one of the following ways:

Lakeway Police Department
Attn: Admin-Records
1941 Lohmans Crossing Road 
Lakeway, TX 78734

  • Fax your request to (512) 261-2819

Additional Information
For more information, please refer to the Office of the Attorney General website.