Communications

The Communications Division are the "first" first-responders who are responsible for answering 911 calls and non-emergency calls and from the public. This is the central "hub" through which information flows in and out to emergency personnel and citizens. The professionalism and exceptional performance of our communications staff contributes directly to keeping our community safe.

Types of Service


The Communications team is accountable for:
  • Answering emergency 911 calls
  • Taking non-emergency calls on the department administrative telephone lines
  • Operating the CAD (computer aided dispatch) system
  • Working with the RMS (records management system)
  • Monitoring the agency’s security camera system
  • Monitoring the silent alarm system for Municipal Court security
  • Helping walk-in traffic at the police department lobby
  • Handling radio dispatch for all on-duty Lakeway and Bee Cave police units & Lakeway Code Enforcement units.

History


The Lakeway Police Department first employed communication operators in June of 1978.

 In 2006 the City of Lakeway executed an inter-local agreement with the City of Bee Cave to provide Communications support to its Police Department as well.


Statistics
For up to date statistics on our calls for service and administrative calls please click here.

Standards


During 2011, the Texas Commission on Law Enforcement changed the rules relating to Telecommunicators to include more stringent selection standards, an increased employment standard, and mandatory basic and in-service training for licensing. In response to the TCOLE rule changes, the Communications team completed a new employee training manual, a set of updated standard operating procedures and a new employee performance assessment guide.

This is a photo of Telecommunicator Bryan Hilton
Bryan Hilton
Master Telecommunicator

 This is a photo Telecommunicator Chantelle Nixon
Chantelle Nixon
Master Telecommunicator



This is a photo of Telecommunicator Jacob Burton
Jacob Burton
Advanced Telecommunicator



 Parker
Andrew Parker
Telecommunicator



Misty Jensen
Misty Jensen
Telecommunicator


 Trevino
Juan Trevino
Intermediate Telecommunicator
 





Kate Powell
Kate Powell
Telecommunicator