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Communications
The Communications Division are the "first" first-responders who are responsible for answering 911 calls and non-emergency calls and from the public. This is the central "hub" through which information flows in and out to emergency personnel and citizens. The professionalism and exceptional performance of our communications staff contributes directly to keeping our community safe.Types of ServiceThe Communications team is accountable for:
HistoryThe Lakeway Police Department first employed communication operators in June of 1978. In 2006 the City of Lakeway executed an inter-local agreement with the City of Bee Cave to provide Communications support to its Police Department as well. Statistics For up to date statistics on our calls for service and administrative calls please click here. StandardsDuring 2011, the Texas Commission on Law Enforcement changed the rules relating to Telecommunicators to include more stringent selection standards, an increased employment standard, and mandatory basic and in-service training for licensing. In response to the TCOLE rule changes, the Communications team completed a new employee training manual, a set of updated standard operating procedures and a new employee performance assessment guide. |
Bryan Hilton Master Telecommunicator |
Shawn Blanchette Basic Telecommunicator |
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Chantelle Nixon Master Telecommunicator |
Andrew Parker Telecommunicator |
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Jacob Burton Advanced Telecommunicator |
Julia Contreras Advanced Telecommunicator |
Kenzie Garza Telecommunicator |
Misty Jensen Telecommunicator |
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Barbi Stuart
Telecommunications ManagerPhone: 512-261-2805
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Deborah Brown
Telecommunications SupervisorPhone: 512-261-2800
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Edgar Smith
Telecommunications Supervisor/Evidence TechnicianPhone: 512-261-2891