|The Communications Division are the "first" first-responders who are responsible for answering 911 calls and non-emergency calls from the public. This is the central "hub" through which information flows in and out to emergency personnel and citizens. The professionalism and exceptional performance of our communications staff contributes directly to keeping our community safe.|
The Communications Division is comprised of one manager, two supervisors and eight telecommunicators. The center operates 24/7, so they are divided into two 12-hour shifts, rotating every 4 months.
Types of ServiceThe Communications team is accountable for:
HistoryThe Lakeway Police Department first employed communication operators in June of 1978.
In 2006, the City of Lakeway executed an inter-local agreement with the City of Bee Cave to provide communications support to its Police Department.
In 2021, the City of Lakeway executed an inter-local agreement with Lake Travis ISD to provide communications support to its Police Department as well.
StatisticsFor up to date statistics on our calls for service and administrative calls please click here.
StandardsDuring 2011, the Texas Commission on Law Enforcement (TCOLE) changed the rules relating to Telecommunicators to include more stringent selection standards, an increased employment standard and mandatory basic and in-service training for licensing. In response to the TCOLE rule changes, the Lakeway communications team completed a new employee training manual, a set of updated standard operating procedures and a new employee performance assessment guide.